Return & Exchange Policy

1. Order Cancellation

Changed your mind? No problem! If your order hasn't been shipped or produced yet, you can cancel it for a full refund. Just shoot us an email at [email protected]. Once your order is on its way, cancellations aren't possible—but our return process has got you covered.

2. Returns & Exchanges

We want you to love your purchase. If you're not 100% satisfied, you can return or exchange items within 14 days of receiving them.

Return Conditions:

• Items must be unused, unwashed, and in their original packaging.

• Include all original tags and accessories.

• Follow the return instructions provided in your confirmation email.

Exchange Conditions:

• Exchanges are allowed for items of equal value.

• If you prefer a different item, we'll send it out once we receive and inspect the original.

Shipping Fees:

• A $10 shipping fee applies to returns and exchanges, unless the item is defective or we made a mistake.

Refunds:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to process.

Note:

• Only one exchange per item is allowed.

• Refunds will be minus the $10 shipping fee, unless the return is due to our error.

3. Late or Missing Refunds

If you haven't received your refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund officially posts.

3. Contact your bank; there may be some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us at [email protected].

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Company Information

广州团端网络科技有限公司
Guangzhou Tuanduan Network Technology Co., Ltd.
地址：广州市增城区荔城街道凤凰前进路34号2幢402房
Address: Room 402, Building 2, No. 34 Fenghuang Qianjin Road, Licheng Subdistrict, Zengcheng District, Guangzhou, China
邮政编码 / Postal Code: 511300
邮箱 / Email: [email protected]