This shipping policy outlines the terms and conditions for the delivery of sofa products (including loveseats, sectionals, modular sofas, fabric sofas, and related accessories) purchased from ezocloth (the "Site"). By placing an order on the Site, you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.
We aim to process and prepare all sofa orders for shipment within 1–3 business days of receiving your confirmed payment. Business days exclude weekends (Saturday and Sunday) and public holidays.
Processing time may be extended in limited cases specific to sofa products, such as:
After your sofa order is shipped, the estimated delivery time is 6–12 business days to any destination worldwide. This timeframe begins from the date your order is marked as "shipped" (you will receive a shipment confirmation email with details at this stage).
Note that delivery times for sofas may be affected by factors beyond our control, including:
We are not liable for delivery delays caused by third-party carriers or external circumstances.
ezocloth offers free global shipping on all sofa orders, regardless of your location, order value, or the size/weight of the products (including large items like sectionals or modular sofas). No additional shipping fees—such as surcharges for heavy furniture or international delivery—will be added to your order total at checkout.
This free shipping applies to standard delivery only (as outlined in Section 2). We do not currently offer expedited or 加急 shipping options for sofa products.
We partner with trusted shipping carriers experienced in handling furniture to ensure safe and reliable delivery of your sofas:
Once your order is dispatched, you will receive a shipment confirmation email with a unique tracking number. You can use this number to monitor your delivery status directly on the carrier’s website. For large sofas, the carrier may contact you in advance to schedule a delivery window (we recommend checking tracking updates regularly for these notifications to ensure someone is available to receive the item).
To ensure smooth delivery of your sofa, you must provide accurate and complete information during checkout:
We are not responsible for failed delivery, re-delivery fees, or return shipping costs caused by incomplete, incorrect, or outdated shipping information. If your sofa is returned to us due to an undeliverable address, we will contact you to confirm correct details and reship the order (no extra charge) or issue a refund (minus any non-refundable carrier fees for returning large furniture, if applicable).
For international sofa deliveries, your order may be subject to customs duties, taxes, or import fees imposed by your destination country. These charges are determined by local customs authorities and are the responsibility of the recipient (not ezocloth).
We do not collect these fees at checkout, and we cannot predict their amount—furniture may incur higher duties due to its size, weight, or material type. We recommend checking with your local customs office before placing an order to understand potential additional costs and import regulations for sofa products.
If your sofa order is marked as "delivered" by the carrier but you have not received it, please take the following steps:
If the shipment is confirmed lost by the carrier, we will either reship your sofa for free or issue a full refund (at your choice) within 5–10 business days of the investigation conclusion.
If you have questions about our shipping policy, need help tracking your sofa order, or have concerns about delivery (e.g., scheduling, carrier issues), please email our support team at [email protected]. We will respond to your inquiry within 1–2 business days and assist with resolving any delivery-related issues.
